Privacy policy

Ditto Print operates this website and store, including all related content, tools, features, products, and services, to provide you with a curated shopping experience (the "Services"). Ditto Print is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Ditto Print is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

“Personal information” refers to data that identifies or could reasonably identify you. It does not include information that has been de-identified.

We may collect and process the following types of personal information:

  • Contact details: name, address, billing/shipping address, phone number, email
  • Financial details: credit/debit card info, payment confirmation, transaction history
  • Account info: username, password, preferences, security questions
  • Transaction history: items viewed, carted, purchased, returned or exchanged
  • Communications: any messages or enquiries you send to us
  • Device info: IP address, browser type, device identifiers
  • Usage info: how and when you use the Services

How We Collect Personal Information

We may collect information:

  • Directly from you: e.g., when you place an order, create an account, or contact us
  • Automatically: via cookies or similar technologies on our website
  • From service providers: such as Shopify, analytics or fulfilment partners
  • From third parties: including marketing and advertising partners

How We Use Your Information

Depending on how you interact with us, we may use your information to:

  • Provide, personalise, and improve the Services
  • Process payments and manage orders, returns, and customer service
  • Create and manage your account, including saved items or preferences
  • Send transactional and promotional communications (you can opt out anytime)
  • Display relevant advertising based on your interactions
  • Prevent fraud, ensure security, and comply with legal obligations

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify (our ecommerce provider) and related service vendors
  • With trusted marketing or advertising partners
  • With logistics, fulfilment and customer service providers
  • With social media tools you interact with
  • To comply with legal requirements or respond to requests from authorities
  • In connection with a business sale, merger, or reorganisation
  • Within our business group, where applicable

Relationship with Shopify

The Services are hosted by Shopify, which may collect and process your personal information to support the shopping experience. Shopify may use data collected across its platform (including from interactions with other merchants) to help power your experience.

For more information, see Shopify's Consumer Privacy Policy. You can manage your data rights directly through the Shopify Privacy Portal.

Third-Party Websites & Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those sites. Please review their policies before submitting any personal data.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect information from anyone under the age of 18. If you believe your child has provided us with personal information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your information, but no system is completely secure. Avoid sending sensitive information over unsecure channels.

We retain your information only as long as necessary to provide the Services, comply with laws, resolve disputes, or enforce our terms.

Your Rights

Under the Privacy Act 1988 (Cth), you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Make a complaint about a breach of privacy
  • Opt out of promotional emails by clicking ‘unsubscribe’ in our messages

You may exercise your rights by contacting us using the details below.

We may need to verify your identity before processing certain requests. If you appoint someone to act on your behalf, we may request written proof of their authority.

Complaints

If you have concerns about how we handle your personal information, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

📞 1300 363 992
🌐 www.oaic.gov.au

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When we do, we will update the "Last updated" date and, where required, notify you of the change.

Contact Us

If you have questions, want to exercise your rights, or need to get in touch, you can contact us at:

home@dittoprint.com.au
Kingscliff NSW 2487, Australia